Exchange Policy

Welcome to the Teeluxe Store exchange guide. We strive to ensure your complete satisfaction with our products, and we understand that sometimes you may need to make an exchange. Here is our simple and transparent process.

Step 1: Check the eligibility requirements

Before requesting an exchange, make sure that:

  • The products were purchased directly from the Teeluxe Store website
  • The exchange request is made within 7 days of receiving the order
  • The products are in their original condition, with their original tags and packaging, so they can be resold immediately.
  • Any product that has been worn, washed, or damaged cannot be exchanged.

Step 2: Contact customer service and prepare the package

  1. Contact Teeluxe customer service via WhatsApp, Instagram, or email to start the exchange process.
  2. Send clear photos of the product, showing:
  • The original packaging
  • All items and accessories
  • The garment’s overall condition (fabric, stitching, tags)
  1. If the photos confirm that the product is in new condition, the request will be approved.
  2. Prepare the package:
  • Put the product and its accessories back in the original packaging
  • Place it in a sturdy box to protect it during transit
  • Attach a label with your full name and phone number
  • Add a note inside explaining the reason for the exchange

Step 3: Complete the exchange

  • Our team or the delivery person will pick up the package and deliver the new item to you.
  • The delivery person may check the contents of the package before finalizing the exchange.

Exchange delivery fees

  • During the first 48 hours after purchase, the exchange is 100% free.
  • After this period, the fees are paid by the customer:
  • 30 MAD for Casablanca
  • 40 MAD for the rest of Morocco

Customer service contact