Return Policy

At Teeluxe Store, we are committed to ensuring your satisfaction. If you would like to request a refund, here is our clear and simple policy:

1️⃣ Refund eligibility requirements

To be eligible for a refund:

  • The purchase must have been made directly from Teeluxe Store.
  • The refund request must be made within 7 days of receiving your order.
  • The product must be in its original condition, unworn and unwashed, with all original tags and packaging intact.
  • Any product that has been worn, washed, damaged, or is missing its original packaging will not be refunded.

2️⃣ How to request a refund

  1. Contact our customer service team via WhatsApp, Instagram, or email to let us know you would like a refund.
  2. We will send you the instructions for returning the product.
  3. Prepare the product in its original packaging, including all parts and accessories.
  4. Keep your proof of postage after returning the parcel.

3️⃣ Processing time

  • Once the parcel has been received and inspected, we will process the refund.
  • The refund may take 5 to 10 business days, depending on your payment method.

4️⃣ Return shipping costs

  • The return shipping costs are the customer's responsibility, except in the event of an error on our part (incorrect or defective product).

5️⃣ Customer service contact

For any refund requests: